Why PSARelay
Your AI, not another dashboard
Most AI tools for MSPs give you their chatbot inside their web app. PSARelay works the other way round: it plugs Autotask into the AI your team already uses, and your data goes wherever you need it.
| Topic | Typical AI tools for MSPs | PSARelay |
|---|---|---|
| Where you work | Their web app or their chatbot | Your favorite AI chat: Claude, ChatGPT or any MCP-compatible assistant |
| Reporting | The dashboards they built | Ask any question. Get answers, tables and exports in the chat |
| Changing data | Fixed actions and workflows | Update tickets, time, companies and billing in plain English, with approval steps |
| Your team | Priced per technician, often one shared bot | Everyone works as themselves, flat price per MSP |
| Permissions | All or nothing | Role-based: each person can only see and change what their role allows |
| Switching AI | Locked to the vendor's AI | Change assistants any time; PSARelay stays the same |
Built for your whole team
Every staff member, their own access
Roll PSARelay out to technicians, dispatchers, account managers and billing staff. Each person connects their own AI assistant, and PSARelay knows who's asking.
- Works as you. "Log 30 minutes on this ticket" records the time against the person who asked.
- Role-based permissions. Decide who can only look, who can update tickets and time, and who can touch billing and merges.
- Approval for big changes. Financial and destructive actions stop for an explicit OK before anything happens.
- Audit trail by person. See who asked for what, what changed, and when.
Team access
Governed by design
AI inside your PSA, without the risk
Giving AI access to client records and billing takes guardrails. PSARelay has them built in, and they line up with the AI governance work GDS Technology does for clients.
Read-only or approve-first
Start read-only. Turn on changes when you're ready, with a confirmation before any write.
Per-person permissions
Each staff member acts as themselves, limited to what their role allows. Feature switches flip without a restart.
Audit trail
Who asked for what, what changed, and when, recorded for every action.
Kind to your Autotask API
Built-in throttling and backoff keep heavy AI use within Autotask's API thresholds, so your tenant and your other integrations keep running smoothly.
Try PSARelay on your own Autotask, free for 14 days
Read-only by default. No credit card. We set it up, then your team asks about the tickets, time, billing and margins that matter to you.
Not sure your PSA is ready? Take the free MSP AI readiness scorecard
PSARelay is an independent product of GDS Technology. Autotask is a trademark of Kaseya; PSARelay is not affiliated with or endorsed by Kaseya. Conversation examples are illustrative.